JOB SUMMARY:
Supervise Inside Sales and act as liaison between production and shipping departments. Perform employee evaluations. Update and maintain records, price deviations, credit memos, short pays, and other pertinent information related to customer service.
ESSENTIAL FUNCTIONS:
- Process incoming purchase orders including writing, pricing and shipment tracking
- Act as customer liaison between accounting, shipping, production, sales and management.
- Act as liaison between outside sales, distributors, contractors, architects and engineers.
- Provide accurate technical service related to, but not limited to, product knowledge, product troubleshooting, installation procedures, quantity take-off, specification and drawing interpretation, specification writing, written quotes, certifications, and coordination of warranty procedures.
- Perform administrative duties including, but not limited to, preparing and sending faxes, filing, making copies, writing letters, preparing and shipping submittal packages, preparing forms, reports and deviations.
- Assist accounting department by researching credits, collections, account information and pricing.
- Assist shipping by tracking shipments, calculating and quoting freight rates and providing shipping instructions.
- Use all the tools provided in order to follow the sales program that has been established.
ADDITIONAL RESPONSIBILITIES:
- Provide market research, maintain updated mailing list, update binder log and respond to e-mail inquiries
- Provide assistance where needed to maintain our reputation of quality, integrity and service.
KNOWLEDGE, SKILLS AND ABILITIES:
- Good communication skills- Listening, Speaking, Writing
- Detail-oriented with good organizational skills
- Ability to work under pressure with problem-solving skills
- General construction knowledge
- Good mathematical, computer, and technical skills
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree in related field preferred
- High School diploma or equivalent required
- Sales experience in related industry a plus.
CERTIFICATES AND LICENSES:
- Industry certificates such as CSI, CDT, ICRI accreditation preferred but not required.
APPLY NOW:
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. (Other duties and responsibilities may be assigned at the supervisor’s discretion).